Courses
Course Diary | Accreditations | City and Guilds Courses | One Day Technical Courses
Click here for details of current courses available, which include options ideal for Civil Enforcement Officers, Civil Enforcement Supervisors, Civil Enforcement Notice Processors, Civil Enforcement Managers, Parking Managers, CCTV Operators, Traffic Engineers and Technicians.
Gary Kay Smith Ltd is an Approved City & Guilds Centre and an Approved ILM Centre with a growing portfolio of courses. We have a NEW satellite office in Harlow, with Training Facilities, where we run a regular programme of open courses. In addition, we are a fully mobile training provider and can deliver both City & Guilds and ILM courses at your nominated venue (venue must meet City & Guilds/ILM criteria). We are also a GOLA centre which means that we can deliver courses with the benefit of City & Guilds online GOLA testing using our suite of lap top computers, which we bring to your venue. See GOLA page of our website for more details.
Why do my staff need training?
The British Parking Association (BPA) emphasise that consistent, nationally recognised training is a major factor in raising industry standards, and in particular, the standard of parking enforcement. Currently, Civil Enforcement Officer basic job training is fragmented and may differ considerably from one part of the country to another (sometimes even between neighbouring authorities). These inconsistent practices are cited as one of the public's greatest concerns.
Sector Skills Strategy
In recognition of this situation, the British Parking Association commissioned an extensive survey, during February 2006, of staff working in the Parking Industry, to establish the current skills gaps across all levels of staff. This has lead to the development of the Sector Skills Strategy which will provide an educational framework for all parking professionals. As well as the need to improve Industry and legislation knowledge, the Sector Skills Strategy has identified that customer service skills, aggression / conflict management skills and Health & Safety knowledge are essential to those working in the Parking Industry.
Gary Kay Smith Ltd provides a range of City & Guilds and ILM Courses, all specifically aimed at addressing the skills requirements of the Parking and Security Sectors. We aim to tailor training packages to suit the specific requirements of each client and can provide courses leading to more than one qualification, if required.
All of the City and Guilds qualifications that we offer are Accredited by the Qualifications and Curriculum Authority as National Qualifications. As such they are listed on the National Database of Accredited Qualifications.
Benefits of Training:
- Improves public image of enforcement staff
- Consistency in enforcement
- Reduced levels of appeals
- Improved liaison with back office staff
- Staff morale and confidence increased
- Safer working practices
- National qualifications achieved
Why use Gary Kay Smith Ltd?
- Experienced, Professionally Qualified Trainers
- Established City & Guilds Centre
- Fully mobile training and testing team
- Courses up-to-date with current legislation
- Clear and comprehensive course covering all aspects of training
- Opportunity for Questions and Answers throughout
- Lively course delivery including lectures, quizzes and workshops
- Excellent hand outs and course notes
- City & Guilds On-Line (GOLA) assessment included
- New courses continually developed to meet Industry requirements
1884 City & Guilds Level 2/3 Certificate in Conflict Management
We are able to offer this qualification for those who do not require to be SIA licenced. The qualification is suitable for personnel working in a position involving direct contact with customers / members of the public, particularly in situations where they may encounter aggressive or violent behaviour. It is suitable for those working in the care, transport or education sectors. We can also offer the Level 3 qualification, which will include physical skills. Click here for more details.
1889 City & Guilds Level 2 Certificate for Civil Enforcement Officers (Parking)
1916 City & Guilds Level 3 Award in Notice Processing
1976 City & Guilds Level 2 NVQ in Controlling Parking Areas
Having played an important role in its development as a member of the City & Guilds Development Panel, we are now able to offer the City & Guilds 1889 Level 2 Certificate for Civil Enforcement Officers (Parking), as sponsored by the British Parking Association (which replaces the 1885 Level 2 Certificate for Parking Attendants). This new qualification reflects the changes introduced by Part 6 of the Traffic Management Act 2004 and the recommendations of the Sector Skills Strategy. The 1889 qualification would be suitable for existing Car Park Attendants, where the Local Authority is planning to introduce a Civil Parking Enforcement regime. We also offer the NVQ and the Level 3 qualification which is suitable for Notice Processors, Supervisors and Managers. Click here for more details.
1905 City & Guilds Level 2 Certificate in Community Safety for Accredited Persons
1978 City & Guilds Level 2 NVQ for Community Wardens
We can train your Community Warden staff to achieve the City & Guilds 1905 Level 2 Certificate in Community Safety for Accredited Persons.
The Clean Neighbourhoods and Environment Act 2005 is changing the approach to Civil Enforcement. This legislation effectively brings under one umbrella a whole raft of separate legislation, making it easier for Local Authorities to deal with unsociable practices such as dog fouling, litter and abandoned vehicles. This qualification ensures that Community Warden staff have the necessary knowledge to provide a professional service in the Civil Enforcement environment. We also offer the NVQ. Click here for more details.1904 City & Guilds Level 2 Certificate for CCTV operators (Public Space Surveillance) (SIA approved)
We are able to offer this qualification which will help prospective CCTV operators to obtain their SIA Licence to practise within the Public Space Surveillance Industry. The course is equally suited to the CCTV Control Room and mobile enforcement vehicles such as those used by Civil Enforcement Officers for parking enforcement activities. Where mobile enforcement training is required, we have available a vehicle to assist with the Assignment aspect of this qualification. Click here for more details.
SECURITY GUARDING
1892 City & Guilds Level 2 Licence to Practice in the Private Security Industry
1975 City & Guilds Level 2 NVQ in Providing Security Services
We can train Security staff to obtain their SIA Licence to Practice within either the Public Space Surveillance Industry or the Security Guarding Industry. We also offer the NVQ for Security Guarding.
HEALTH AND SAFETY
3682 Level 2 Certificate Health and Safety for the Workplace
This is one of City & Guilds' fastest growing vocational qualifications. This generic qualification is designed to ensure employees have basic health and safety knowledge and assesses awareness of essential workplace health & safety issues. It helps employers to fulfil their legal obligations in this area and promotes safe working and a risk management culture. We are also able to offer this course from our Harlow venue. Click here for more details.
4417 City & Guilds Level 2 Certificate in Customer Service
We are able to offer this qualification either in its generic form or tailor made for those working in any specific Industry. It is particularly suitable for all those with direct contact with members of the public, who increasingly expect a high quality professional service. Click here for more details.
TEAM LEADER, LEADERSHIP AND MANAGEMENT
ILM Level 2 in Team Leader
ILM Level 3 in First Line Management
We are able to offer these qualifications either in their generic form or tailor made for those working in any specific industry. They are particularly suitable for all those with supervisory and management responsibility.
One Day Technical Courses
We run a regular programme of one day courses at our Harlow venue, covering specific areas of expertise. These are non qualification courses which would count towards Continuing Professional Development (CPD). Click on the links for more detailed information about each course.
Traffic Management Act 2004 - Introduction to Civil Parking Enforcement
Highway and Planning Law - Introduction to Highway Law
Traffic Regulation Orders - Introduction to Traffic Regulation Orders
Civil Enforcement Legislation Part 1
Civil Enforcement Legislation Part 2
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