Courses

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Course Diary | Accreditations | City and Guilds Courses | One Day Technical Courses

Course Diary

Click here for details of current courses available, which include options ideal for Civil Enforcement Officers, Civil Enforcement Supervisors, Civil Enforcement Managers, Parking Managers, CCTV Operators, Traffic Engineers and Technicians.

Accreditations

Gary Kay Smith Ltd is an Approved City & Guilds Centre with a growing portfolio of courses. We have a NEW satellite office in Harlow, with Training Facilities, where we run a regular programme of open courses. In addition, we are a fully mobile training provider and can deliver the following City & Guilds courses at your nominated venue (venue must meet City & Guilds criteria). We are also a GOLA centre which means that we can deliver courses with the benefit of City & Guilds online GOLA testing using our suite of lap top computers, which we bring to your venue. See GOLA page of our website for more details.

Why do my staff need training?

The British Parking Association (BPA) emphasise that consistent, nationally recognised training is a major factor in raising industry standards, and in particular, the standard of parking enforcement. Currently, Parking Attendant basic job training is fragmented and may differ considerably from one part of the country to another (sometimes even between neighbouring authorities). These inconsistent practices are cited as one of the public's greatest concerns.

Sector Skills Strategy

In recognition of this situation, the British Parking Association commissioned an extensive survey, during February 2006, of staff working in the Parking Industry, to establish the current skills gaps across all levels of staff. This has lead to the development of the Sector Skills Strategy which will provide an educational framework for all parking professionals. As well as the need to improve Industry and legislation knowledge, the Sector Skills Strategy has identified that customer service skills, aggression / conflict management skills and Health & Safety knowledge are essential to those working in the Parking Industry.

Gary Kay Smith Ltd provides a range of City & Guilds Courses, all specifically aimed at addressing the skills requirements of the Parking Industry. We aim to tailor training packages to suit the specific requirements of each client and can provide courses leading to more than one qualification, if required.

All of the City and Guilds qualifications that we offer are Accredited by the Qualifications and Curriculum Authority as National Qualifications. As such they are listed on the National Database of Accredited Qualifications.

Benefits of Training:

• Improves public image of enforcement staff
• Consistency in enforcement
• Reduced levels of appeals
• Improved liaison with back office staff
• Staff morale and confidence increased
• Safer working practices
• National qualifications achieved

Why use Gary Kay Smith Ltd?

• Experienced, Professionally Qualified Trainers
• Established City & Guilds Centre
• Fully mobile training and testing team
• Courses up-to-date with current legislation
• Clear and comprehensive course covering all aspects of training
• Opportunity for Questions and Answers throughout
• Lively course delivery including lectures, quizzes and workshops
• Excellent hand outs and course notes
• City & Guilds On-Line (GOLA) assessment included
• New courses continually developed to meet Industry requirements

City & Guilds Courses

1884 City & Guilds Level 2 Certificate in Conflict Management

We are able to offer this qualification for those who do not require to be SIA licenced. The qualification is suitable for personnel working in a position involving direct contact with customers / members of the public, particularly in situations where they may encounter aggressive or violent behaviour. It is suitable for those working in the care, transport or education sectors. We are currently involved with City & Guilds in the development of a Level 3 qualification, which will include physical skills. Click here for more details.

1885 City & Guilds Level 2 Certificate for Parking Attendants

This course has now been replaced by the 1889 Level 2 Certificate for Civil Enforcement Officers (Parking) – see below.

NEW NATIONAL QUALIFICATION (from 1st May 2008)

1889 City & Guilds Level 2 Certificate for Civil Enforcement Officers (Parking)

Having played an important role in its development as a member of the City & Guilds Development Panel, we are now able to offer the City & Guilds 1889 Level 2 Certificate for Civil Enforcement Officers (Parking), as sponsored by the British Parking Association (which replaces the 1885 Level 2 Certificate for Parking Attendants). This new qualification reflects the changes introduced by Part 6 of the Traffic Management Act 2004 and the recommendations of the Sector Skills Strategy.
The 1889 qualification would be suitable for existing Car Park Attendants, where the Local Authority is planning to introduce a Civil Parking Enforcement regime. We teach the Off Street enforcement codes for completeness. Click here for more details.

1904 City & Guilds Level 2 Certificate for CCTV operators (Public Space Surveillance) (SIA approved)

We are able to offer this qualification which will help prospective CCTV operators to obtain their SIA Licence to practise within the Public Space Surveillance Industry. The course is equally suited to the CCTV Control Room and mobile enforcement vehicles such as those used by Civil Enforcement Officers for parking enforcement activities. Where mobile enforcement training is required, we have available a vehicle to assist with the Assignment aspect of this qualification. Click here for more details.

1905 City & Guilds Level 2 Certificate in Community Safety for Accredited Persons

We can train your Community Warden staff to achieve the City & Guilds 1905 Level 2 Certificate in Community Safety for Accredited Persons.
The Clean Neighbourhoods and Environment Act 2005 is changing the approach to Civil Enforcement. This legislation effectively brings under one umbrella a whole raft of separate legislation, making it easier for Local Authorities to deal with unsociable practices such as dog fouling, litter and abandoned vehicles. This qualification ensures that Community Warden staff have the necessary knowledge to provide a professional service in the Civil Enforcement environment. Click here for more details.

3682 Level 2 Certificate Health and Safety for the Workplace

This is one of City & Guilds' fastest growing vocational qualifications. This generic qualification is designed to ensure employees have basic health and safety knowledge and assesses awareness of essential workplace health & safety issues. It helps employers to fulfil their legal obligations in this area and promotes safe working and a risk management culture. We are also able to offer this course from our Harlow venue. Click here for more details.

4410 City & Guilds Level 2 Certificate in Customer Service

We are able to offer this qualification either in its generic form or tailor made for those working in the Parking Industry. It is particularly suitable for all those with direct contact with members of the public, who increasingly expect a high quality professional service. Click here for more details.

One Day Technical Courses

We run a regular programme of one day courses at our Harlow venue, covering specific areas of expertise. These are non qualification courses which would count towards Continuing Professional Development (CPD). Click on the links for more detailed information about each course.

Traffic Management Act 2004 - Introduction to Civil Parking Enforcement

Highway and Planning Law - Introduction to Highway Law

Traffic Regulation Orders - Introduction to Traffic Regulation Orders

Civil Enforcement Legislation Part 1

Civil Enforcement Legislation Part 2

Parking Design

Notice Processing and Appeals

Customer Care & Conflict Management

Parking Environment