Customer Care and Conflict Management

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Duration: One Day

Who is the course suitable for?

The course is particularly suitable for Parking Attendants, Parking Supervisors, and Parking Clerical staff. It would also be of interest to Parking Managers and anyone working in a frontline customer situation.

Prerequisites

None.

What does the course cover?

This course aims to prepare staff for working in a front line customer setting. Through lectures, workshops and video clips, delegates will learn good customer care skills and techniques to deal effectively and safely with potential conflict situations. The course comprises six sessions, as set out below.

• Session 1: Health & Safety at Work
• Session 2: Emergency Procedures
• Session 3: Positive Image
• Session 4: Customer Care
• Session 5: Conflict Management Part 1
• Session 6: Conflict Management Part 2

How do I book the course?

Simply click here to go to the course diary. This provides details of course dates venues and costs. Then follow the on screen instructions.